SAP Knowledge Base Article - Public

2297706 - VLS Intergration to Skype/Webex Error: createConnector () failed

Symptom

When Syncing Instructor account to VLS server (Skype or Webex ) error is generated:

Caused by: com.plateausystems.elms.util.helper.ElmsCreateException: createConnector() failed
        at com.plateausystems.elms.framework.vle.helper.ConnectorFactory.createConnector(ConnectorFactory.java:116)
        at com.plateausystems.elms.client.struts.instructor.UpdateInstructorVLSSettingsAction.validate(UpdateInstructorVLSSettingsAction.java:264)
        ... 197 more
Caused by: java.lang.ClassNotFoundException: com.plateausystems.elms.framework.vle.
impl.BreezeConnector

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions since b1602

Reproducing the Issue

  1. Add the Configuration for Integration between LMS and Skype/Webex under System Admin -> Configuration -> VLS configuration
  2. In the Instructor Record, navigate to VLS settings and add the Account id and password as per the screen shot below.

1.PNG

   3. The error as per the below screen shot is displayed.

2.PNG

Cause

The cause for this is due to a formatting issue within the VLS configuration for the connector class.

Current Skype Config:

<connector_class>com.plateausystems.elms.framework.vle.impl.
SkypeConnector
< /connector_class>

Current WebEx Config:

 <connector_class>com.plateausystems.elms.framework.vle.impl.
WebExConnector</connector_class>

Resolution

Please update the Skype configuration to:

  • <connector_class>com.plateausystems.elms.framework.vle.impl.SkypeConnector</connector_class>

Please update the Webex configuration to:

  • <connector_class>com.plateausystems.elms.framework.vle.impl.WebExConnector</connector_class>

Once the above is corrected, you should not be seeing the error.

Keywords

SAP, Successfactors, learning, LMS, VLS, Skype Integration, createConnector () failed, Webex, <connector_class> , KBA , LOD-SF-LMS-VLS , LMS Virtual Learning System , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions