2297194 - Export User File button is non-functional - Platform

SAP Knowledge Base Article - Public

2297194 - Export User File button is non-functional - Platform

Symptom

  • Export User File button in Admin Center->Employee Export doesn't work.
  • The Export User File button is not grayed out but nothing happens when clicked.

Environment

SAP SuccessFactors BizX Platform

Reproducing the Issue

  1. Navigate to Admin Center->Employee Export.
  2. Click 'Export User File'.
  3. It is expected that the employee data is exported or a batch job to prepare the export file starts. However, nothing as such happens.

Cause

There may be another export job initiated in the past. Unless this job completes, the export button remains non-functional.

Resolution

If the button is non-functional due to a previously initiated export job, a line just above this should indicate such. Terminate that job so that the Export User File button becomes functional again.

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions