2296477 - The Name Of Migrated Individual Customers Is Displayed as Last Name / First Name Instead of First Name / Last Name in The List

SAP Knowledge Base Article - Public

2296477 - The Name Of Migrated Individual Customers Is Displayed as Last Name / First Name Instead of First Name / Last Name in The List

Symptom

After migrating individual customers, the migrated customers are displayed as Last Name / First Name instead of First Name / Last Name in the list of the individual customers.

Reproducing the Issue

  1. Go to the work center Customers.
  2. Select the view Individual Customers.
  3. Choose the value All from the dropdown list of the filter.

You will see that the individual customers are displayed as Last Name / First Name instead of First Name / Last Name.

Cause

A name formatting rule is maintained in the system, that places the family/last name in front of the given/first name for individual customers.

This setting can be maintained as country specific, so it could be the case that some individual customers are displayed as first name / last name.

Resolution

To check / change the settings:

  1. Go to the work center Business Configuration.
  2. Select the view Implementation Projects.
  3. Select the respective Implementation Project and click on the button Open Activity List.
  4. Select the tab Fine-Tune.
  5. Find and open the activity General Business Partners.
  6. Click on the hyperlink Maintain Name Formats.

 

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL.PLATFORM 1708