SAP Knowledge Base Article - Public

2294857 - JAM mobile - cannot download files to mo

Symptom

We cannot download any file from JAM (My Groups) on the mobile app.

Option to download is not present however we are able to download the content on the desktop.

Environment

JAM Mobile App

Reproducing the Issue

1. Login to the mobile app.

2. Go to a group in JAM.

3. Go to any content

4. Try to download the file/image. There is no option to download. The powerpoint and other files just open up, but there is no way to download the file to mobile.

Resolution

This is the expected behavior.

Download is not supported on the mobile app. 

 

SuccessFactors is considering to have that feature in the roadmap, however as of now, download is not supported on the mobile app.

Keywords

Download  mobile app not able to download , KBA , LOD-SF-JAM-MOB , Mobile , Product Enhancement

Product

SAP SuccessFactors HCM Core 1602