2293373 - SCORM & AICC Content Troubleshooting Guide - LMS

SAP Knowledge Base Article - Public

2293373 - SCORM & AICC Content Troubleshooting Guide - LMS

Symptom

This guide shows step by step how to troubleshoot Content issues (API Connection, Completion, Score, Bookmarks…) for SCORM 2004 and SCORM 1.2 content (also AICC as using the same connection end-point as scorm1.2).

  • “Quiz displayed Completed but it didn’t move to Learning History”
    The scorm communication will need to be analysed to make sure the correct completion value ‘lesson_status=completed’ or ‘lesson_status=passed’ has been sent to LMS server. (see chapter 2.3->2.5)

  • “When I relaunch the content I lose the bookmarks”
    The scorm communication from initial launch needs to be analysed to see if CORE_LESSON values has been sent to LMS server. (see chapter 2.3->2.5)

  • “I see ‘API not Found’ when I launch the course”
    Analyse the  scorm connection (see chapter 2.2)

  • “The course has been completed but it shows no score in Learning History”
    The scorm communication needs to be analysed to see if SCORE value has been sent to LMS server. (see chapter 2.3->2.5)

  • “The scorm2004 course goes in learning history as soon as I exit the content”
    Course Manifest file needs to be checked to be sure the content is in charge of the completion. (see chapter 7.1)

Environment

  • Learning Managment System (LMS)
  • Content: Scorm1.2, Scorm2004 2nd and 4th Editions, AICC

Resolution

Following pdf files are attached with this KBA:

  1. Scorm1.2 and AICC : SCORM12_AICC_TroubleshootingGuide.pdf
  2. Scorm2004 : SCORM2004_TroubleshootingGuide.pdf

 

SCORM 1.2 and AICC

  1. Establish a Diagnostics
    1.1. LMS patterns
    1.2. Environment patterns
    1.3. Content patterns
  2. SCORM1.2/AICC Best Troubleshooting: Replicate the issue with network traces
    2.1. Collect the traces
    2.2. Identify the scorm1.2/AICC connections
    2.3. Identify the KeepAlive session ping
    2.4. Identify SCORM1.2/AICC connections within Traces XML file
    2.5. Identify the SCORM1.2/AICC values posted to LMS
  3. Troubleshooting Scorm1.2/AICC without network traces
  4. More Scorm1.2/AICC Troubleshooting
    4.1. Check Scorm1.2 server Acknowledgment Responses
    4.2. Check if content sent the Scorm1.2 Exit Command to LMS
    4.3. Troubleshoot with Firefox/Chrome/HTTPWatch/Fiddler
    4.4. SCORM1.2 API Logs

SCORM 2004 2nd and 4th Editions

  1. Establish a Diagnostics
    1.1. LMS patterns
    1.2. Environment patterns
    1.3. Content patterns
  2. Scorm2004 Best Troubleshooting: Replicate the issue with network traces
    2.1. Collect the traces
    2.2. Identify the scorm2004 connections
    2.3. Identify the KeepAlive session ping
    2.4. Identify SCORM2004 connections within Traces XML file
    2.5. Identify the SCORM2004 values posted to LMS
  3. Troubleshooting Scorm2004 without network traces
  4. More Scorm2004 Troubleshooting
    4.1. Scorm2004 course always get completed when exiting
    4.2. Check Scorm2004 server Acknowledgment Responses
    4.3. Check if content sent the Scorm2004 Exit Command to LMS
    4.4. Troubleshoot with Firefox/Chrome/HTTPWatch/Fiddler
    4.5. SCORM2004 API Logs

See Also

2310570 - Recommended settings for Internet Explorer and online content access

Keywords

LMS; scorm1.2; content; scorm2004; aicc; troubleshooting; completion; traces; network trace; diagnostics, keep alive session; XML; API; logs; trace   , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions

Attachments

SCORM12_AICC_TroubleshootingGuide.pdf
SCORM2004_TroubleshootingGuide.pdf