2293360 - Order numbers are missing in Scheduled offering Advanced view information

SAP Knowledge Base Article - Public

2293360 - Order numbers are missing in Scheduled offering Advanced view information

Symptom

- Admin navigates to specific Scheduled Offering/ select registration/ advanced view

- Some users have not updated information about order number

Environment

Learning Management System (LMS)

Reproducing the Issue

- Navigate to Scheduled offering,

- Click registration tab,

- Click Advanced view button,

- Some users don't have order number associated

Cause

The issue has been caused by changing price of scheduled offering from 0 to 150 on specific date.

All users enrolled to SO before this date should pay 0 so they don't have order number associated.

Information can be checked in PH_MASTER_INV_SCHED_PRICE in database.

 

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Resolution

Change the price for affected users manually in advanced view settings of scheduled offering.

Keywords

- order number information missing in scheduled offering, - scheduled offering order numbers not updated for all users. , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1508