*This article is dedicated to partners and internal resources*
This article explains the configurations that are needed for Real Time Job Sync (RTJS) to work correctly.
SuccessFactors Recruiting Marketing (RMK) - all versions with RTS (Rx customers)
Rx customers with Recruiting Management and Recruiting Marketing connected with Real Time Job Sync (RTS)
Before opening a RMK Jira when customers are reporting that their jobs are not appearing in Recruiting Marketing via Real Time Job Sync, please check if the configuration below is completed and correct:
- Ensure that customer is using Real Time Job Sync and not Job Collection by going to Command > Site > Site Setup > Feeds. Customers that use Job Collection will have the "scrapeid" information in the XML Feed field;
- In Command > Integrations > Manage API Credentials check if the credentials are created and correct. PS: Source Type must be JATS;
- Check if customer completed the "Recruiting Marketing Job Field Mapping" in Admin Center on Recruiting Management side correctly (for further information check article 2292809);
- In Provisioning check if the "Recruiting Marketing Settings" is configured correctly. Here is where you will add the API Credentials. PS; Expire in should be 360;
- In Provisioning check if the "Configure Recruiting Marketing Datacenter URL"s are configured correctly. The URLs should follow the environment information (command, command12 or stage) and all of them should have the "https" format; they are all provided in the Implementation guide and should be copied exactly as any typo will result in issues.
- In Provisioning check if the Fullfeed job is created and submitted under "Manage Scheduled Jobs". The Job Type is "Sync all external job postings", the Job Owner must be an active user and the occurrence must be Recurring and daily;
- In Provisioning check if the job is running successfully in Monitor Jobs.
If you followed this checklist and verified that all configurations are completed and correct, please open a RMK Jira reporting the issue to the engineering team with screenshots showing the configuration.
2292809 - Jobs are not posting using Real Time Job Sync - Recruiting Marketing
Configuration Provisioning Real Time Job Sync RTJS , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , How To