SAP Knowledge Base Article - Public

2292475 - Change Workflow Notification Behaviour for Cancellation

Symptom

How to customize the workflow notification behaviour for cancellation, e.g if a HR Admin cancels the request can both the employee and the line manager be notified?

Environment

SuccessFactors

Employee Central

Time off

Resolution

1] The approval workflow should trigger only when employee applies leave.

In the object Time Type: define only Workflow configuration, do not define workflow in Admin workflow configuration field

 

2] When admin applies or cancels the leave, the Admin workflow must trigger and should directly be approved.

When you define an Admin workflow configuration you can have approval steps and CC roles.

If you cancel any request the same workflow will be used to cancel the request:

  1. If the employee had requested it for himself the Workflow configuration will be re-triggered (with the same approval steps as before)
  2. If the manager/HR had requested it for the employee then the Admin workflow configuration would trigger.

 

timetypeWork.jpg

 

See Also

KBA 2433281 - Time Off: Any type of approval workflow for absence requests can be triggered by an administrator out of the Manage Time Off 

Keywords

Cancellation,workflow notification, time off, leave cancellation , KBA , workflow notification , leave cancellation , time off , successfactors , employee central , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core all versions