SAP Knowledge Base Article - Public

2292110 - Background Elements from Candidate Profile not mapping to Application

Symptom

Information added by candidates in Background Elements (like Education or Experience) do not pre-populate in their Application.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Candidate goes to Company`s External Career Site;
  2. Create a new profile;
  3. Complete the Candidate Profile and fills out the Background Elements (Education) and other fields available;
  4. Candidate search a posted job and initiates the application;
  5. The application form is not pre-populated with the information previously added to Background Elements.

Cause

In the current version of the system it is not supported to pre-populate information from background elements (like education or experience) into fields on the application.

 

The information added by the candidate into the Background elements in their Candidate Profile however, is visible to permissioned Operators in the application of all candidates under the section “Background Elements”.

 

 application_Background.jpg

 

 Due to this specific system behavior, customers are not recommended to have these fields on the application template as well but referring to Candidate’s profile and specific section mention to review these details.

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions