2291440 - Request - Kick Start new E-Verify activity - Onboarding

SAP Knowledge Base Article - Public

2291440 - Request - Kick Start new E-Verify activity - Onboarding

Symptom

  • E-Verify was closed incorrectly by the hiring manager
  • E-Verify contains incorrect data
  • Need to complete 3-day compliance for the candidate

Environment

SAP SuccessFactors Onboarding

Resolution

To kick-start a new E-Verify activity please submit a ticket to SAP SuccessFactors Cloud Support via 'https://launchpad.support.sap.com/#/incident/create'.

Please follow the template below when creating an incident.

 

Subject: Request - Kick Start new E-Verify activity - Onboarding

Problem Description:

  • Reason for kick-starting E-Verify? 

[Insert why?]

  • Affected Candidates (Full Name)

[Insert First Name Last Name]

  • Username for Support Access (Read the agreement below)

[Insert First Username]

 

May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)

 

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Review the data of affected users and compare it to those who are working as expected.
  2. Capture screenshots/record screen clips of the issue.
  3. Analyze your system configuration

 To know  how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA #2088892.

Keywords

E-Verify, EV kick off, Kick-Start, Kickstart, everify, EVERIFY, DHS, onboarding, ONB, OBD, SF, SuccessFactors , KBA , e-verify , successfactors , lod-sf-obd-evf , kick-start , kickstart , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions