2291236 - Online Report Designer (ORD) - Guide / Training / Documentation / Implementation Request / Enhancement Request / SAP Support

The Online Report Designer tool allows you to build reports based on your live SuccessFactors data. You can use the full capabilities to create multi page, formatted reports with pivot tables, charts, text & images or simple lists to report on a set of fields. This tool is also used for Employee Central Advanced Reporting, with some added features specifically designed for Employee Central data.

Please use the below links to access the section you need help with: 

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• SAP SuccessFactors HXM Suite
• SAP Workforce Analytics - ANA
• Online Report Designer - ORD

1. Training and Certification Shop

The Online Report Designer tool allows you to build reports based on your live SuccessFactors data. You can use the full capabilities to create multi page, formatted reports with pivot tables, charts, text & images or simple lists to report on a set of fields. This tool is also used for Employee Central Advanced Reporting, with some added features specifically designed for Employee Central data.

Our product team has created a training plan to help you to understand how to use Online Report Designer. This plan is available on our community website : Direct link

• Courses & Curricula, Code : HR885
• Name: SAP SuccessFactors Introduction to Online Report Designer Virtual Class 
• Solution:Cloud
• Delivery Methods:Virtual Live Classroom
• Duration:1 day
• Level:Basic Processes & Foundation
• Languages:English

2. SAP Enterprise Support Academy

The SAP Enterprise Support Academy program offers learning content and services in several formats:

• SAP Enterprise Support Academy 

3. SAP Enterprise Support Value Maps

The Cloud Value Map for SuccessFactors was designed to support our customers throughout the entire lifecycle from planning your Cloud Solution through to go-live and continued operation and optimization. To do this we have created service assets including Meet The Expert sessions, Continuous Quality Check services (CQC services) and Best Practice documents to deliver on our mission to our customers. We have grouped these assets into a set of objectives to support our customers in different areas of planning, building, extending, maintaining and monitoring their Cloud Solution.

This content is delivered via the following links:

• SAP SuccessFactors Cloud Value Map – SAP Enterprise Support
• For ease of use and navigation we have placed all our Meet The Expert recordings on one page Meet the expert recordings 

Note: JAM Group Subscription is required as described in the SAP Enterprise Support Value Maps support page.

   Guide & Best Practices:

SAP Successfactors product team provide all guides for Online Report Designer on the Analytics product section via the Help Portal and the Successfactors Community.

The SAP SuccessFactors Workforce Analytics Help Portal page provides the following guides related to ORD:

• Implement > Implementation > Online Report Designer implementation guide > Describes the Ad Hoc Data in Online Report Designer for Foundations (Platform) clients. This guide is for SAP Partners only.
• Detailed Reporting in the Online Report Designer administration guide > This guide describes the best practices for using the Online Report Designer (ORD).
• Report Templates can be found at the bottom of the Workforce Analytics Help Portal page under Operate tab > "Reporting Templates".
• These zip files contain customizable report templates for Compensation, Recruitment, Goals and Performance. These templates aim to give a quick visual / overview for the organization in these human capital processes
• We do not provide direct links to these zip files as they are updated for each version release and may become outdated quickly.  Please review the Help Portal page for Workforce Analytics for up to date information on Reporting templates

Note: Help Portal Partner access required

The SuccessFactors Community Reporting, Analytics and Planning Page provides an Online Report Designer Learning Plan to become proficient in the Online Report Designer, with a section included on Advanced Reporting for Employee Central customers if applicable to your organization.

Implementation:

Depending if you are a Customer or Partner the ORD implementation can be requested or done as follows:

For Customer

If you have a contract with a Partner simply contact the Partner to implement ORD for your instance.

For other SAP customers, simply contact the SAP Support via the SAP for Me with the below information and request Online Report Designer for your instance.

NOTE: If you have multiple implementation request, you should open 1 case per implementation request.

For Partner: You can implement ORD as described in the Online Report Designer Implementation guide or the KBA 2315700 - Online Report Designer (ORD) - Implementation tips & tricks from Support

Community:

Quick question

A quick question forum is available for you directly on the community website via the Reporting and Analytics Product Page.

Our product team, Engineers and Customer support daily review all questions posted by customers. Feel free to contact us.

Enhancement request

SuccessFactors' provides a channel where you can propose and discuss new ideas, and vote and comment on ideas already suggested. Share your opinion today on which enhancements are the most important to your organization. This can be done via the Customer Influence site and follow the instructions to search, submit or follow a request. 

The Continuous Influencing Session for SAP SuccessFactors Reporting, Workforce Analytics and Planning! can be accessed directly via the https://influence.sap.com/SuccessFactorsReporting link.

further details also available via the KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products

Product Release:

Release Resources can be accessed via the SAP SuccessFactors Release Information:Reporting, Analytics, and Planning Release Details Help Portal page or Product Updates SF Community page.

It includes Release Highlights, Videos & Information Summary which can help to learn about the upcoming releases.

 Cloud Availability Center:

The Cloud Availability Center is a new, personalized dashboard for SAP's cloud customers that provides a consolidated view of service availability and performance, and service level agreements (SLA) presented through the SAP for Me.

SAP customers must have an S-User account and one or more SAP cloud products in order to access the Cloud Availability Center

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