2287653 - Error: 'Report File Version Too Old', when attempting to open a report in Crystal Reports for Enterprise or Crystal Reports Viewer

SAP Knowledge Base Article - Public

2287653 - Error: 'Report File Version Too Old', when attempting to open a report in Crystal Reports for Enterprise or Crystal Reports Viewer

Symptom

  • Unable to open some reports.
  • Can't open older report in Crystal Reports for Enterprise or Crystal Reports Viewer.
  • When attempting to open a report in Crystal Reports for Enterprise, or Crystal Reports Viewer, it displays the message:
       
    "Report File Version Too Old
     This report was saved from a version of Crystal Reports older than version 9 and cannot be viewed"

    "To fix problem please open and re-save the report from a version of the Crystal Reports designer application at least as recent as version 9"
      
          
    Too Old.png
     

Environment

  • SAP Crystal Reports Viewer 2011
  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016
              
  • SAP Crystal Reports for Enterprise 4.0
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2

Reproducing the Issue

  1. Start Crystal Reports Viewer, or Crystal Reports for Enterprise.
  2. Open a report created in Crystal Reports. It then display the message:
     
    "Report File Version Too Old
     This report was saved from a version of Crystal Reports older than version 9 and cannot be viewed"

    "To fix problem please open and re-save the report from a version of the Crystal Reports designer application at least as recent as version 9"
     

Cause

  • Reports created in Crystal Reports 8.5 and below, cannot be open in Crystal Reports for Enterprise and Crystal Reports Viewer, because the file format is different.

Resolution

  • To be able to open the report in Crystal Reports Viewer, and Crystal Reports for Enterprise, update the report to the latest report file format by opening the report in the latest version of Crystal Reports, and save the report. This will update the report file format.
                    
    1. If you do not have the latest version of Crystal Reports installed, then:
      - Download Crystal Reports from the SAP Product Support website from http://support.sap.com; or
      - Download an evaluation copy of the latest version of Crystal Reports designer available by clicking here.
      And install it on your computer.
                          
    2. Open the report in one of the most recent version of Crystal Reports.
         
      The lastest versions of Crystal Reports are:
      • Crystal Reports 2008
      • Crystal Reports 2011
      • Crystal Reports 2013
      • Crystal Reports 2016  
               
    3. Save the report to update the report file format. To do so, select "Save As..." under the menu "File" in Crystal Reports.
             
      Once the report is saved with the latest report file format, you will then be able to open the report in Crystal Reports for Enterprise and in Crystal Reports Viewer.

Keywords

CRE, CRFE, CR4E, CR for Enterprise, CRV, CR Viewer, Old Crystal Reports , KBA , BI-RA-CRE , Crystal Reports for Enterprise , Problem

Product

SAP Crystal Reports Viewer 2011 ; SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016