2286135 - http error code 500 while accessing learning by user

SAP Knowledge Base Article - Public

2286135 - http error code 500 while accessing learning by user

Symptom

- Specific user tries to access learning,

- error message appears:

ERROR.PNG

 

Environment

Learning Management System (LMS)

Reproducing the Issue

- Navigate to affected user's record,

- click "launch proxy" button in actions menu or just click home tab if you are the affected user.

- error messages appears straight after click.

Cause

The issue was caused by missing selected timezone and currency in user's preferences.

Navigation: User record/more/preferences

The highlighted information were missing for affected user.

PREFERENCES.PNG

Resolution

After selecting missing information we did not experience the issue anymore.

Keywords

- user cannot access learning, - http 500, - java.lang.NullPointerException: while trying to invoke the method. , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508