SAP Knowledge Base Article - Public

2285293 - Page truncated when viewing a report in Crystal Reports Viewer, if the report paper orientation was set to Landscape

Symptom

  • Page truncated.
  • Page displays in Portrait, instead of Landscape.
  • When viewing specifc reports in Crystal Reports Viewer, the page is truncated.
  • The same report when viewed in Crystal Reports designer displays in Landscape mode as expected.
  • Report set to displays in Landscape, are displaying in Portrait when open in Crystal Reports Viewer.

Environment

  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Set the paper orientation to Landscape.
  3. Refresh the report, and confirm you can see your report in Landscape. 
     
    CR Viewer Issue 02.png  
      
  4. Save the report with data.
  5. Open a report designed to display in Landscape mode in Crystal Reports Viewer.
  6. Notice the page is displaying in Portrait mode, and the page is truncated.
     
    CR Viewer Issue.png

Cause

  • The issue was introduced in Crystal Reports 2013 Viewer with Support Pack 04 and above.
           
  • In those versions, Crystal Reports Viewer does not retain the Landscape Paper Orientation, and this is why the report is truncated when viewed in Crystal Reports Viewer.
                
  • The issue was tracked under the following SAP Notes for report set to be displayed in Landscape and:
    • Use a Custom Paper Size: SAP Note 2086784
    • Use a Pre-Defined Paper Size: SAP Note 2285260

Resolution

  • The issues are resolved in the following product updates, and above:
                  
    • Crystal Reports Viewer 2013
      • Support Pack 09
               
    • Crystal Reports Viewer 2016
      • Support Pack 03
                   
             
  • If you cannot apply a product update for some time, then to workaround this issue, open the report in Crystal Reports designer instead of in Crystal Reports Viewer.

Keywords

CR Viewer, Page cut off, Paper Orientation , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Bug Filed

Product

SAP Crystal Reports Viewer 2011 ; SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016