SAP Knowledge Base Article - Public

2285209 - VLS - Config Settings missing in the instance

Symptom

Customer reported that the VLS configuration is missing from the LMS instance

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. vleEnabled is set to "true" under System Config > Configuration > LMS_ADMIN
  2. Yet VLS Configuration file is missing in System Admin > Configuration, even though it was configured and working.

Resolution

  1. Navigate to System Admin > Environment > Licensed Modules
  2. Notice that LMS Virtual Learning is missing
  3. Open a SAP Product Support incident requesting VLS license installation
  4. SAP Product Support Agent will follow the internal process attached to this KBA for the installation of the VLS license

Keywords

VLS configuration, License, VLS missing, Virtual Learning , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions