2285209 - VLS - Config Settings missing in the instance

SAP Knowledge Base Article - Public

2285209 - VLS - Config Settings missing in the instance

Symptom

Customer reported that the VLS configuration is missing from the LMS instance

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. vleEnabled is set to "true" under System Config > Configuration > LMS_ADMIN yet the VLS Configuration file is missing in System Admin > Configuration, even though it was configured and working.

Resolution

  • Customer needs to check License:

    1. Go to System Admin
    2. Go to Environment
    3. Go to Licensed Modules

LMS Virtual Learning is missing.

  • Customer needs to open a SAP Product Support incident reporting the problem
  • SAP Product Support Agent should follow the internal process attached to this KBA for the installation of the VLS license.

Keywords

VLS configuration; License; VLS missing; , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-VLS , LMS Virtual Learning System , Problem

Product

SAP SuccessFactors Learning 1511