SAP Knowledge Base Article - Public

2285050 - Learning:Certificate of completion notification not listed in Email summary audit report

Symptom

  • Certificate of completion notification is not listed in Email Summary Audit report of Learning
  • Email Summary Audit report does not give correct results

 

Environment

Learning Management System

Reproducing the Issue

  1. Go to Users > Tools > Record Learning Financial
  2. Record learn item for user
  3. At last step click on Email button to trigger "Certificate of Completion" notification to user
  4. Run Email Summary Audit report for the same user and notice Certificate of Completion emails are not listed

Cause

Certificate of completion notification is not listed in Email Summary report becauase these notifications does not have log in our database.

 

Resolution

This is expected behavior as per current system design

Keywords

Certificate of completion notification, email summary audit report , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1511