SAP Knowledge Base Article - Public

2285035 - Offline player license

Symptom

Customer would like to use and doesn't have the Offline player license in their LMS instances

Environment

Successfactors Learning Management System - Offline Player

Reproducing the Issue

  • Offline player license to download the contents is not working
  • Reproduction steps:
  1. Go to System Admin
  2. Go to Environment
  3. Go to License Modules
  4. LMS Plateau Offline Learning License is missing

Resolution

  • Customer must create a Product Support Incident
  • Product Support Agent will create an internal ticket with Operations for the installation of the license in the LMS Instance

Keywords

Offline Player, License , KBA , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning all versions