SAP Knowledge Base Article - Public

2285035 - Offline player license

Symptom

  • Customer would like to use and doesn't have the Offline player license in their LMS instances

Environment

  • Learning Management System (LMS)

Reproducing the Issue

  • Offline player license to download the contents is not working
  • Reproduction steps:
  1. Go to System Admin
  2. Go to Environment
  3. Go to License Modules
  4. LMS Plateau Offline Learning License is missing

Resolution

  • Customer must create a Product Support Incident
  • Product Support Agent will create an internal ticket with Operations for the installation of the license in the LMS Instance

Keywords

  • Offline Player
  • License
, KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions