2284865 - Time Stamp Explained

SAP Knowledge Base Article - Public

2284865 - Time Stamp Explained

Symptom

  • What is a Time Stamp? Where do I find the Timestamp?
  • Why do I need to provide the TimeStamp to support?
  • Need to know my company id.
    What is my instance name?
  • Need to know what data centre I am on.
    How do I find out what server I am logging into when using the SuccessFactors application?
    Support needs to know the server we are logging into to resolve an issue
  • What release am I on? How do I know what version we are running?
    Support is asking what build we are on
    Support is asking for the UI Version we are using

Environment

  • BizX
  • BizX Platform

Resolution

  • Release: Latest software release your instance is on.
  • Server:   This is the server that your application is on (this is important for support as Success Factors have many servers in the Data Centre)
  • Timestamp: This captures the time the error occurs, and allows support to quickly narrow down where the issue\error may lie.
  • Company ID: Your unique company id or instance name.
  • UI Version:   User Interface Version
  • Edition:  This is the Version of the Product which is Enterprise.
  • Admin version  Latest Version of Admin Tools.


    In any page in the system, scroll all the way down and click on the link shown in the screenshot below, Show Version Information.


    2017-02-07_15-05-52.png


    This is the window that has the server information


    Timestamp_Final.png

                              

 

           

Keywords

  • Data Centre
  • datacentre
  • timestamp
  • time stamp
  • server information
  • company id
  • release information
, KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-SCM , Succession Management , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-COM , Community, Portal & Related , LOD-SF-CMP , Compensation Management , LOD-SF-FWK , Architecture Framework & Extensions , LOD-SF-JAM , SAP Jam , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , How To

Product

SAP SuccessFactors HCM Core all versions