2283979 - "Use Editor Content When Sending Email Notification" Check box not functioning in the messages tab of the Notification Template

SAP Knowledge Base Article - Public

2283979 - "Use Editor Content When Sending Email Notification" Check box not functioning in the messages tab of the Notification Template

Symptom

>Unable to use the Editor content when sending Notification from the editor

>No option to check or uncheck the box at the template level

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Navigate to System Admin->Configuration-> Notification Templates->Select Any Notification Template and click on the Messages tab

The option to "Use Editor Content When Sending Email Notification" is grayed out and we cannot check or uncheck this option as in the screen shot below:

1.PNG

Cause

There is a Global level setting for this under the Global Variables section in Configurations.

If this option is unchecked, we cannot control that check box at the template level.

Resolution

The resolution for this will be to enable that check box under System Admin->Configuration->Global Variables-> Use Editor Content When Sending Email Notification: as in the screen shot below.

2.PNG

 

Once this option is checked at the global level, we will be able to control that check box at the Template level.

 

Keywords

Notification Template Editor, Unable to use editor content , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511