2283764 - Updating Special Characters via Connector

SAP Knowledge Base Article - Public

2283764 - Updating Special Characters via Connector

Symptom

  • Special characters not displaying when record is updated via a connector.

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Populate any input file (Eg. user_data.txt input file), as defined in the Connector Workbook, with a field containing a special characher (Eg. ä).

2. Then run the corresponding Connector.

Cause

  • There can be a number of reasons why the special character is not displaying (Eg. ä). The cause is usually related to encoding of the individual input file or a predefined locale for the specific Connector in the LMS.

 

Resolution

  • Firstly, check that the input file is encoded in UTF-8. If the problem is persisting for any of the record's fields (Eg a User's JOBCODE), 
  • If both of these two things are checked then all UTF-8 characters imported/updated by a connector should display correctly.

Keywords

  • Special Characters
  • Connectors
  • Encoding
  • Default Locale
, KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions