SAP Knowledge Base Article - Public

2283723 - Application error when viewing Org Chart for new hires via 'Add new Employees'

Symptom

  • You receive Application error for new hire in Org chart

Environment

SF Foundation 

Platform

Employee Central - Add new employee

Org Chart 

Reproducing the Issue

1. Add a new hire via 'Add new Employee'
2. Go to Home drop down > Org chart and search for this new added employee
3. You receive an application error message on screen 

Resolution

The newly added employees via 'add new employees' will take 30mins to be able to be viewed properly in Org Chart. This is because there is a sync happening every 30mins related to the same.

Also Workaround:
Add new the employees via Basic Import
 

Keywords

New hires Org chart APplication error in org chart for new hires , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite 1602