SAP Knowledge Base Article - Public

2282991 - Different notification settings on a scheduled offering

Symptom

The customer is confused with the different notification settings which can be configured in a scheduled offering.

Environment

Learning Management System (LMS)

Resolution

1. Notifications options under the summary record of an offering (VIEW ALL):

SO_notif_settings.png

 

NOTES:

- These settings only apply when "Self registration" is set to YES

- These settings will be set by default for each new offering according to

System admin > Configuration > Registration settings > Confirmation Notification Default

GV_notif_settings.PNG

You can override these settings at the offering level by changing the email options in the summary.

 

2. Notifications options in Settings in the offering record:

SO_notif_settings2.png

These settings are related to any admin sent notifications.

 

NOTES:

- Users are the most important person who should be notified about their enrolment in an offering and therefore will always be at the core of notifications.
This means that you cannot choose to have only the supervisor or the instructor or contact to be notified, the user must be selected as well.

validation error user notif.png

 

- For Scheduled Offerings, different types of notifications exists on the offering record > Related/More > Notifications (Registration Confirmation, Cancellation Confirmation, Waitlist Confirmation etc...) and you can only configure to let the supervisors receive ALL the notifications or not.

If you want to prevent the Supervisors from receiving all notifications in Learning you can set all supervisor email related fields to NO on the offering record.

See Also

http://community.successfactors.com/t5/Learning-Ideas/Extend-Learning-Plan-Changes-Notifications-Option-to-Supervisors/idi-p/61986

Keywords

scheduled offering notifications, notification settings, configuration options for schedule offering notifications, email settings, , KBA , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508