2282363 - LMS - Assignment Profile not Assigning Program to the users who are a part of the AP

SAP Knowledge Base Article - Public

2282363 - LMS - Assignment Profile not Assigning Program to the users who are a part of the AP

Symptom

  • The Assignment Profile is synchronizing as expected.
  • The users are getting added as and when expected to the AP
  • The Program which is a part of AP is not assigned to the users

Environment

SuccessFactors Learning Management System

Reproducing the Issue

The users who were a part of the AP were assigned the Program initially when the AP was propagated and was being synchronized as expected.

After a certain time, the AP stopped assigning the Program to the Users who were being added to the AP as and when they were satisfying the criteria of the AP and the AP was being synchronized.

 

Cause

The cause for this is that the Program that is a part of the AP would be a Scheduled type of Program.

The Program would be assigned to the users through the AP until the Program Start Date is in future and users are being added to the AP after AP sync.

As soon as the Program Start Date becomes in the past,  no matter how many users are added to the AP , they will not be assigned that Program automatically via the AP.

Resolution

The Resolution would be to avoid using a Scheduled type Program in an AP for automatic assignment since as per the system functionality, they will not be pushed out to the users once the Program Start date becomes in the past.

Another resolution would be to manually assign the Program to the users from the admin side. However, this needs to be decided by the admin as the program start date would already be in the past.

Keywords

Assignment Profile  Program , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508