2282125 - Connector Failure error - "Input file encoding is not supported. Please convert it to UTF-8 encoding and try again"

SAP Knowledge Base Article - Public

2282125 - Connector Failure error - "Input file encoding is not supported. Please convert it to UTF-8 encoding and try again"

Symptom

  • Customer reported Connector Failure - "Input file encoding is not supported. Please convert it to UTF-8 encoding and try again"

Environment

  • Learning Management System (LMS)

Reproducing the Issue

  1. Connector Failure
  2. Go to View Errors
  3. Error Reported: com.plateausystems.connector.api.ConnectorException: Input file encoding is not supported. Please convert it to UTF-8 encoding and try again. Input File - xxxxxxxxx.txt

user connector sf utf error.JPG

Cause

  • File with wrong format UTF-8
  • File was corrupt

Resolution

  • Check that the file imported it is UTF-8
  • Report Incident to SAP Product Support so they can see the Scheduled Job from Bizx, it could happen that the File was corrupted by the Schedule Job

Keywords

  • Connector Failure
  • UTF-9
  • Encoding file
, KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511