SAP Knowledge Base Article - Public

2281988 - Error when Initiating Onboarding for Candidates

Symptom

We are receiving the error message when initiating Onboarding for candidate. errorId=4cdc5386-a196-4418-8bb2-477b40892d42, timestamp=2016-01-22T11:56:54.345+0100, server=82PC12BCF05, versionInfo=Release%3A%20b1511.910286%0A%20%20%20%20Server%3A%2082PC12BCF05%0A%20%20%20%20Timestamp%3A%202016-01-22T11%3A56%3A15.484%2B0100

 

 

Environment

RCM - ONB integration

Reproducing the Issue

Select a candidate in Hireable status (Ready to Hire) and click on Initiate Onboarding. You will receive a pop up error message:

 

bcp solution1.png

Cause

There are several possible causes:

1. Hiring Manager/Recruiter is not present in Oboarding (make sure the login is the userID)

2. Hiring Manager/Recruiter doesn't have permission to Initiate Onboarding (RBP)

3. Hiring Manager/Recruiter doesn't have appropriate groups assigned in Oboarding (Role: HRManager)

4. security is enabled for OnboardingCandidateInfo through Object Definition

Resolution

If the cause of the issue is "security is enabled for OnboardingCandidateInfo through Object Definition" then enable necessary permissions for RECRUITER GROUP:

 

permissions1.png

Keywords

initiate onboarding, onboarding, recruiting onboarding integration, RCM ONB integration , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602