SAP Knowledge Base Article - Public

2281678 - LMS My Classes: "Add Student" or "Add Users" button does not appear

Symptom

"Add Student" button does not appear under My classes for some schedule offerings

add_instructor.jpg

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)
  • My Classes

Reproducing the Issue

  1. Go to my Classes
  2. Go to Past Classes
  3. Select any Scheduled Offering / class
  4. GO to Students tab
  5. Add student not visible

Cause

  • If Schedule offering is associated with any chargeback then "Add student" option is not applicable for instructors.
  • When there is a price and a cancellation policy, there is usually an Approval Process attached to the Item / SO.
  • Instructors do not have the authority or workflow to approve requests and therefore they cannot add users to an offering with a chargeback other then "No Charge".

Resolution

  • This is expected behavior.
  • Instructor can add students to past or ongoing schedule offering when schedule offering is not associated with any cost. Instructors will not see the button for Future Scheduled Offering
  • Please check the item chargeback settings: on the item record > related/more> chargeback => this must be set to NO CHARGE

    • chargeback.PNG

  • And that if the associated scheduled offering inherits the item settings or is also set to NO CHARGE (navigation is the same as above: on the offering record > related/More > Chargeback)

TIP:


If you do not see the chargeback tab it may be because it has not been enabled in the record configuration:

  1. Please navigate to System admin > Configuration > Record configuration
  2. Select "item" or "offering" from the drop down
  3. Select the "related/more" tab
  4. Select "chargeback" in the "Available" column
  5. Click on "Add" and save

record_config.PNG

See Also

An Enhancement Request has been raised to change this behavior in a future release.  Please Up Vote this ER and add comments if need to let Development know this is a needed request:

 

 

Keywords

Add student, add users, Instructor, my classes, schedule offering, LMS, SF, SuccessFactors, Success, Factors, commerce, chargeback, charge-back, cost ,LRN-14564, , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1602