- Cannot view the form
- Form is broken
- Getting error message "File does not begin with %PDF"
- Not able to open the form
One of the reason could be, that the form was not generated properly.
If you cannot open the I9 form (or any other form) and you can see error like "File does not begin with '%PDF-'", please create ticket for CPS team.
Instructions for Support:
Please refer to the Internal Notes section of this KBA for further instructions.
PDF form ONB Onbaording Document , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem