2281228 - Cannot open Form - Onboarding

SAP Knowledge Base Article - Public

2281228 - Cannot open Form - Onboarding

Symptom

  • Cannot view the form
  • Form is broken
  • Getting error message "File does not begin with %PDF"
  • Not able to open the form

 

 I9 form.png

Environment

  • Onboarding

Cause

One of the reason could be, that the form was not generated properly.

Resolution

If you cannot open the I9 form (or any other form) and you can see error like "File does not begin with '%PDF-'", please create ticket for CPS team.

Instructions for Support:
Please refer to the Internal Notes section of this KBA for further instructions.

 

Keywords

PDF form ONB Onbaording Document , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508