SAP Knowledge Base Article - Public

2281175 - Cloud Value Map - SAP SuccessFactors

Symptom

You have opened/considering opening a customer incident under component LOD-SF and/or you have a business challenge, empowerment need, or defined objecive in the area of Cloud for SAP SuccessFactors. Please see the Cloud Enterprise Support value  map objectives as outlined below.

Environment

You want to know which SAP Enterprise Support offerings can be used to meet your SAP Success Factors support objectives.

Resolution

This document includes an overview of the SAP Enterprise Support value map for SAP Success Factors.

Objectives of the Cloud Enterprise Support value map for SAP SuccessFactors

  • Learn about getting started with SuccessFactors
  • Consider the security & privacy implications with SuccessFactors
  • Discover the value, roadmap recommendations, best practices to extend business scenarios
  • Choose the appropriate integration methodology and data migration strategy
  • Safeguard the go-live through GoingLive Analysis and Verification
  • Manage, monitor and optimize the business outcomes
  • Implement an end-to-end incident & escalation management process

Value Map Description:

SAP Enterprise Support value maps, powered by the SAP Enterprise Support Academy, provide simplified content in a structured format, allowing you to follow the right sequence and set of SAP Enterprise Support offerings that is relevant for your specific situation.  The social collaboration platform, SAP Jam, connects you with SAP support experts and peers to start discussions and exchange ideas.  SAP experts across all regions are available to answer your questions and guide you to efficiently achieve your chosen objective(s).

The usage of the SAP Enterprise Support Value Maps within SAP Jam is for entitled customers at no additional cost. Note: The value map within SAP JAM is  not an incident handling channel but is there to assist with service, support, and best practices from Enterprise Support.

To register for the Cloud Enterprise Support value map for SAP SuccessFactors  value map visit the SAP Enterprise Support Academy.

See Also

Important Information

SAP Enterprise Support Academy (value map landing page)

SAP Enterprise Support value maps FAQ

SAP Enterprise Support value map Program entitlement

Scope Description for SAP Enterprise Support Direct customers

SAP Jam product information 

Keywords

KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-EC , Employee Central , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-SCM , Succession Management , LOD-SF-COM , Obsolete: Please use subcomponent of XX-SER-SAPSMP instead , LOD-SF-CMP , Compensation Management , LOD-SF-FWK , Architecture Framework & Extensions , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-WFA , Workforce Analytics & Planning , LOD-HCI , HANA Cloud Integration , LOD-HCM , Human Capital Management OnDemand , How To

Product

SAP SuccessFactors HCM Core 1705