SAP Knowledge Base Article - Public

2280509 - Data is not flowing between ONB and EC - Onboarding

Symptom

Some of the field values from EC are not populating in Offboarding
Some of the fields values from Offboarding are not written back to EC

Environment

SF Onboarding

Cause

Per our configuration, we have only few fields that are allowed for mapping. If fields outside of this portlet is mapped then the value will not flow cross.

Resolution

To offboard a candidate, fields supported by On/Offboarding from EC are:

1. Compensation Information
2. Job Information
3. Personal Information
4. Employment Information
5. Job Relations Information
6. Person Information
7. Email Information
8. Phone Information
9. Home Address

For Write back from Offboarding to EC, fields supported by EC are:

1. Personal Information
2. Email Information
3. Phone Information
4. Home address

Keywords

Onboarding EC Integration Offboarding Mapping , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508