SAP Knowledge Base Article - Public

2280339 - CC and BCC function not available on Recruiting Email Templates

Symptom

The CC and BCC functionality on any/all recruiting email templates are not available.

CC1.png

Environment

Bizx - Recruiting Management

Reproducing the Issue

Try to send any email communication where you can choose a recruiting email template, you will be able to see that there is no CC and/or BCC option available.

Cause

If you have not set the Admin Tools--> Manage Recruiting Email Template --> Cc/Bcc settings accross all templates as "Enable for all templates", you will not be able to see the CC and BCC options.

CC2.png

Resolution

Enable Admin Tools--> Manage Recruiting Email Template --> Cc/Bcc settings accross all templates as "Enable for all templates", enable for all templates must be set and saved. Or "Enable or Disable by template" option must be saved where you may wish to have this option later enabled in email templates you wish by going to the respective email template.

 

Keywords

Cc and/or Bcc options, Email template , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting 1511 ; SAP SuccessFactors Recruiting 1602 ; SAP SuccessFactors Recruiting 1605 ; SuccessFactors Recruiting 1207 ; SuccessFactors Recruiting 1210 ; SuccessFactors Recruiting 1302 ; SuccessFactors Recruiting 1305 ; SuccessFactors Recruiting 1308 ; SuccessFactors Recruiting 1311 ; SuccessFactors Recruiting 1405 ; SuccessFactors Recruiting 1408 ; SuccessFactors Recruiting 1508