SAP Knowledge Base Article - Public

2280042 - How to Reassign Activity to any User in the Work Queue

Symptom

Customer wants the admins to have the ability to reassign an activity to anyone in the list of all users.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

In Super Admin when trying to utilize the "XpressHR.ManaualReassgn" key from the account options area the key is missing.

Cause

By default you can only reassigned an activity to users associated with that activity.

Resolution

  1. If the key named "XpressHR.ManualReassign.AllowedUsers" is missing from super admin you can add this key.
  2. To add the key, you need to log into Super Admin.
  3. Once in Super Admin locate your account.
  4. Go to Account Options
  5. Select " Add Option".
    Add Account Option.png
  6. Enter Key as "XpressHR.ManualReassign.AllowedUsers " Name and Group will automatically prepopulate.
    XpressHR.ManualReassign.AllowedUsers.png
  7. "Processes" Enter process name if you only want to use it for that process, or leave blank for all processes
  8. Enter the Value as " ALLUSERS"
  9. Note that this key by default has the value of "ASSIGNEDUSERS".

Keywords

Super Admin, Key Missing, Reassign, Users, Onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding all versions