SAP Knowledge Base Article - Public

2280033 - Employee Photo not showing under Company/Succession Org Chart

Symptom

Employee Photo shows under Employee Profile but doesn't show under either Company or Succession Org Chart

Environment

SuccessFactors BIZX: Employee Profile

Reproducing the Issue

  • Photo shows under Employee Profile

EP-photo.png

 

  •    Photo doesn't show under Company Org Chart

      CompanyOrgChart_photo.png

 

Cause

If a photo column contains external url then the required photo won't show under Company Org Chart.

  • Under Update User Information click on Export Extended User Information
  • Select Personal Information and export the data
  • Open the file and check the photo column, it would have external url.

       Personal_Info.png

Resolution

  • Remove the external url from the photo column save the changes.
  • Go to Admin Center
  • Under Update User Information click on Import Extended User Information
  • Select Personal Information and import the file
  • Once the import is successful then the photo will show under both Company Org Chart & Succession Org Chart

       Photo_admin.png

        

Keywords

Photo not showing in Org Chart , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Suite 1511