SAP Knowledge Base Article - Public

2280022 - How to collect a HTTP archive (HAR) file in SAP Analytics Cloud


A HTTP archive (HAR) file is required to help troubleshoot system errors and performance issues in SAP Analytics Cloud (SAC), especially when the issue cannot be reproduced by SAP.


  • SAP Analytics Cloud


Note: Please do not perform a performance trace as referenced in 2413393 - How to record timelines in Chrome Developer Tools in case of SAP Analytics Cloud performance issues at the same time as the following steps. Please run them separately.

  1. Open Chrome Developer Tools from the Chrome menu (Menu > More tools > Developer tools) or by pressing Ctrl+Shift+C (or the F12 function key) on your keyboard when Chrome is in focus.
  2. Go to the Network Tab and make sure that the circle in the top-left corner is red, if it is gray, click it to start recording.
  3. Clear the log by clicking the circle with the line through it.
  4. Click the checkbox preserve log and Disable Cache.
  5. Reproduce the issue or performance problem by performing all the steps when performance problem is observed
    Note: Creating a video at the same time is also recommended.
  6. Describe the high level steps you are performing.
  7. When you have finished reproducing the workflow, click the top left recording button to stop recording (see screenshot).
  8. Right click the requests grid and click Save as HAR with content.
  9. Zip the HAR file and send it to SAP as instructed by your contact.


See Also

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SAP Analytics Cloud 1.0