A HTTP archive (HAR) file is required to help troubleshoot system errors and performance issues in SAP Analytics Cloud (SAC), especially when the issue cannot be reproduced by SAP.
- SAP Analytics Cloud
Note: Please do not perform a performance trace as referenced in 2413393 - How to record timelines in Chrome Developer Tools in case of SAP Analytics Cloud performance issues at the same time as the following steps. Please run them separately.
- Open Chrome Developer Tools from the Chrome menu (Menu > More tools > Developer tools) or by pressing Ctrl+Shift+C (or the F12 function key) on your keyboard when Chrome is in focus.
- Go to the Network Tab and make sure that the circle in the top-left corner is red, if it is gray, click it to start recording.
- Clear the log by clicking the circle with the line through it.
- Click the checkbox preserve log and Disable Cache.
- Reproduce the issue or performance problem by performing all the steps when performance problem is observed
Note: Creating a video at the same time is also recommended.
- Describe the high level steps you are performing.
- When you have finished reproducing the workflow, click the top left recording button to stop recording (see screenshot).
- Right click the requests grid and click Save as HAR with content.
- Zip the HAR file and send it to SAP as instructed by your contact.
- 2511489 Troubleshooting performance issues in SAP Analytics Cloud *** Master KBA ***
- 2413393 How to record timelines in Chrome Developer Tools in case of SAP Analytics Cloud performance issues
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- Performance Analysis Reference
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