SAP Knowledge Base Article - Public

2279979 - How To - Engage with an SAP Certified Partner or SAP Professional Services Consulting - Onboarding [General Knowledge]

Symptom

  • The request needs SAP Professional Services Consulting
  • The request needs a Certified Partner assistance

Environment

SAP SuccessFactors Onboarding

Cause

  • Request in any support channel requires custom configuration that is not scope of support
  • Customer is asking for specific business requirement that needs study if possible to meet with the current system
  • Service Request that involves SAP Professional Services engagement

Resolution

Request requires SAP Professional Services Consulting engagement

Customers may reach out to their respective Customer Success Manager (CSM)/Customer Executive Engagement (CEE)

In case the CEE is not known, please contact your accounter manager and ask for assistance related to engaging with SAP Professional Services

Please refer to SAP Note 2706322 for more information about What is consulting and What is support.

Request requires SAP Certified Partner engagement

To locate and find an SAP Certified Partner in our database, kindly use SAP Partner Finder or refer to KBA 2677752. Ensure that the person configuring your system provides you with a valid certified Partner Certificate copy.

See Also

Related KBAs

How To

  • 2677752 - How To - Find an SAP Certified Partner
  • 2149831 - To contact Professional Services, Partner and Account Management Team

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Keywords

SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, SCR, LOD-SF-OBD-SCR, PS, Professional Services/Consulting, SAP Partner, Certified, Request, Partner Finder problem, difficulty, trouble, worry, complication, difficult situation; snag, hitch, drawback, stumbling block, obstacle, hurdle, hiccup, setback, catch; predicament, plight; misfortune, mishap, misadventure; a dilemma, quandary;
information, details, particulars, facts, figures, statistics, data; knowledge, intelligence, instruction, advice, guidance, direction, counsel, enlightenment, news, word, hot tip
solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , #sfobd , #sfobdhowto , #sfobdgenknow , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding all versions