2279925 - Background Report Jobs Fail: Please contact your administrator for more details on the error.

SAP Knowledge Base Article - Public

2279925 - Background Report Jobs Fail: Please contact your administrator for more details on the error.

Symptom

  • A report background job will fail with a status of 'Aborted'
  • Problems: Please contact your administrator for more details on the error.
    • The error text will appear as a collection of ascii characters like below, the actual characters will be different for each failure:
    • 9564740a-fbed-4bc6-b72f-220b6dd490f5

Environment

  • SuccessFactors Learning Management System

Reproducing the Issue

  • Schedule a report to process as a background report job.

Cause

  • The error does not provide enough details on its own to identify root cause of the failure.

Resolution

  • In order to identify to true error message the following setting must be enabled:
  • Admin Console->System Admin->Configuration->System Configuration->LMS Admin->reportStackTraceToUser
  • This setting must be changed from 'false' to 'true' and then click apply.
  • Once you schedule and run the report again the true failure message will be displayed in the result.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511