SAP Knowledge Base Article - Public

2279574 - External SFTP - Connector Failed - Problem connecting to SFTP Server

Symptom

  • Customer use External SFTP account for the connectors. Running the connector fails and in 'View Errors' functionality it gives the following error:

com.plateausystems.connector.api.ConnectorException: com.plateausystems.connector.api.ConnectorException: Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out. Caused by: com.plateausystems.connector.api.ConnectorException: Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.

sftp error.JPG

Environment

  • Learning Management System

Resolution

  • SAP recommneds the use of the SFTP SAP SuccessFactors accounts to the use of the connector functionality if customer wants to use their own external SFTP server, SAP Product Support will review the connection of FTP Connection to see that it passed correctly.

sftp error 2.JPG

 

 

  • If the connection it is correct, customer will need to work with their IT Department to see what could be the issue with the external SFTP Server

Keywords

  • External SFTP
  • Problem connecting SFTP Server
, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions