SAP Knowledge Base Article - Public

2279423 - Agency cannot find previously added candidates in agency portal


Unable to find previously added candidates in the agency portal


Recruiting Management

Reproducing the Issue

1.  Go to any agency portal and add a new candidate

2.  Candidate appears to load successfully

3.  Check candidate profile in UI and confirm that the candidate now shows as an agency candidate

4.  Go back into the agency portal and view candidate list and the candidate does appear there


Causes are currently being investigated by the engineering team via jira: RCM-29849


  • Currently the issues are being investigated
  • You can try to change the resume file format to docx and  add the candidate new via the agency
  • If that does not work please work with support via the JIRA listed


KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions