SAP Knowledge Base Article - Public

2278872 - User Sync Issue and Fix

Symptom

  • User Sync is not working and users are not syncing from bizx to ONB.
  • All fields in the BizX User sync report is coming over to Onboarding. Only few fields are syncing over to Onboarding

Environment

  • Applicable for all DC centres and KMS(Zerolag) Customers

Cause

1.Sync Between Bizx and SFTP Fails(ie.File is not generated and placed in SFTP).

2.Sync between SFTP and ONB Module(ie File is placed in SFTP but it not picked up from SFTP).

3.Sync between SFTP and ONB Module(ie File is picked up from SFTP, but only few fields sycned oved to Onboarding).

Resolution

If you recieve ONB User Sync issue,split issue into two parts to investigate:

1.Sync between Bizx and SFTP--User Sync Job in Provisioning is responsible.

 2.Sync between SFTP and ONB Module--Foundation Import is responsible.

 Case 1: Sync Between Bizx and SFTP Fails(ie.File is not generated and placed in SFTP).

 HealthCheck:

Check the user sync job in provisioning is configured properly.check below parameters in user sync job:

a)Job owner should be active in bizx.

b)File placed in sftp should be checked.

c)File name should be same as of onboarding account name.

d)Test file connection and test put file should be successfull.

e)SFTP credentials are correctly mentioned.

 

Case 2: Sync between SFTP and ONB Module(ie File is placed in SFTP but it not picked up from SFTP)

 HealthCheck:

a.Check Foundation import is active in super admin.

b.Folders should be created and active in server end.(If folder is not active in server end,you will recieve an error when activating foundation import). ( Must look in SFTP site to check folders)  

c.Check foundation import field configuration file in super admin.

d.Foundation import field mapping values should be matched as same as of columns in bizx report.

 

Case 3: Sync between SFTP and ONB Module(ie File is picked up from SFTP, but only few fields sycned oved to Onboarding).

a. Download Foundation import field mapping (Super admin -> import and Export -> FoundationImportFieldMapping)

b. Now run the user sync report in BizX (Analytics -> Reporting -> Ad Hoc reports)

c. Compare the column names in the report and the fields specified in the FoundationImportFieldMapping. The values of columns will be sycned only if the user sync report hearder and FoundationimportFieldMapping has the same value.

 

Please verify the audit trail whether user sync is happened successfull or not:

Type Event=Integration_Proc in audit trail and you should recieve value as (users imported succesfull).User sync is successfull.

If you able to observe audit log with result(value updated at temp file ),it menas user sync is not successfull.

Keywords

user sync job failing. File is not picking up from SFTP File is not generated in SFTP.   , KBA , LOD-SF-OBD-ONB , Onboarding Core , Problem

Product

SAP SuccessFactors Onboarding all versions