2278866 - Graph/s not generating in WFA

SAP Knowledge Base Article - Public

2278866 - Graph/s not generating in WFA

Symptom

User/s is unable to see a Graph on a page ("An error has occurred in generation of the requested image").  Other users are able to see the graph.

Environment

Reporting

Cause

* Tree or Role Security

* Structural setup of Chart

Resolution

If this is just impacting one user, or a group of users?

  • Check the user's security Role/Group (if using RBP/BizX Permissions) or Tree or Role Security (WFA Only).

Also, check the structural setup of the Chart.

  • Check 'Structuranl Dimensions'. Is the user/s limited to a set position in the Organisational Chart, but the Chart is set at the "All Organisational" or Higher level that restricts the user from seeing that part of the Organisation? 
  • Are there Custom Sets/Members that the user/s is restricted from seeing?

Keywords

Error in generation of requested image , KBA , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors Workforce Analytics all versions