SAP Knowledge Base Article - Public

2278864 - Data is not flowing from RCM to Onb - Onboarding

Symptom

  • Data is not flowing from RCM to ONB;
  • Onboarding Panels are not beeing populated with information sent from RCM.

Environment

SAP SuccessFactors Onboarding

Cause

  • Scenario A: Data flow did not happen between RCM-ONB.

  • Scenario B: Data flow happened between RCM-ONB but value is not populated in ONB Panels.

Resolution

Scenario A: Data flow did not happen between RCM-ONB.

  1. In Admin Center > Setup Onboarding Integration, field shoud be mapped and it should be mapped only in one template (e.g. Application, Requisition or Offer);
  2. Check if the data type of RCM fields in respective templates and also check whether fields mapped properly in Provisioning > Import Export for RCM Templates Mapping > Appropriate XML file in Provisioning;
  3. Data type of RCM fields should match the data type of fields in Onboarding (Onboarding  > Settings > Data Dictionary);
  4. Mapped fields should be properly added under sections in Onboarding Data Dictionary: (Entities{Applicationinfo,Jobreq,offerinfo) and in Integrations > RX;
  5. Check wheter data has been inputed in respective templates in RCM;
  6. After that you can verify which data is beeing sent to Onboarding in Admin Center > Onboarding Mapped Data Review > Recruiting to Onboarding Data review.

Scenario B: Data flow happened between RCM - Onboarding but values are not populated in ONB Panels.

  1. Check if these values are mapped in Admin Center > Onboarding Mapped Data Review > Recruiting to Onboarding Data review;
  2. If they are, please review your key configurations in Onboarding Panels / Onboarding Data Dictionary.


For more information about RCM and Onboarding integration please refer to: Mapping Fields from Recruiting to Onboarding

See Also

SAP SuccessFactors Onboarding Administration Guide

Keywords

Onboarding Integration; Import Export for RCM Templates Mapping; Setup Onboarding Integration , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions