SAP Knowledge Base Article - Public

2278836 - Permission Sync Issue and Fix

Symptom

  • Permission Sync is not working and users are not syncing from bizx to ONB
  • File is not generated and placed in SFTP
  • File in the SFTP is not picked up by Onboarding job
  • Few of the column information is synced and few column information is not synced.

Environment

  • Applicable for all DC centres and KMS(Zerolag) Customers

Cause

1.Sync Between Bizx and SFTP Fails(ie.File is not generated and placed in SFTP).

2.Sync between SFTP and ONB Module(ie File is placed in SFTP but it not picked up from SFTP).

3.Sync between SFTP and ONB Module(ie File is picked up from SFTP but few column information is not synced to Onboarding).

Resolution

If you recieve Permission  Sync issue,split issue into two parts to investigate:

1.Sync between Bizx and SFTP--Permission Sync Job in Provisioning is responsible.

2.Sync between SFTP and ONB Module--Foundation Import is responsible.

Case 1: Sync Between Bizx and SFTP Fails(ie.File is not generated and placed in SFTP).

 HealthCheck:

Check the Permission sync job in provisioning is configured properly.check below parameters in user sync job:

a)Job owner should be active in bizx.


b)File placed in sftp should be checked.


c)File name should be same as of onboarding account name.


d)Test file connection and test put file should be successfull.


e)SFTP credentials are correctly mentioned.

 Case 2: Sync between SFTP and ONB Module(ie File is placed in SFTP but it not picked up from SFTP)

 HealthCheck:


a.Check Foundation import is active in super admin.


b.Folders should be created and active in server end.(If folder is not active in server end,you will recieve an error when activating foundation import).


c.Check foundation import field configuration file in super admin.


d.Foundation import field mapping values should be matched as same as of columns in bizx report

 

Case 3: Sync between SFTP and ONB Module(ie File is picked up from SFTP but few column information is not synced to Onboarding).

a. Download the below files from Super admin -> Import and Export Settings

  • ImportUserGroup
  • FoundationImport
  • FoundationImportFieldMapping

b. Run and download  permission sync report from BizX (Analytics -> Reporting)

c. Compare the column names in the report against the FoundationImportFieldMapping file. Make sure you have the same information.

Keywords

Permission sync job failing. File is not picking up from SFTP File is not generated in SFTP , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions