Users who are granted the following Role Based Permissions (RBP) to the Basic Organization Chart cannot access it via the UI:
The issue is due to the Provisioning setting "Limit org chart access to succession org chart users". If this option is enabled, users will also need to have access to the Succession Organization Chart (in RBP) in order to view the Basic Organization Chart.
Disable the option "Limit org chart access to succession org chart users" in Provisioning in order to permission the Basic Organization Chart without needing Succession Organization Chart permissions. If you do not have access to Provisioning, please open an incident with Customer Support for assistance.
Org Chart, PLT, EC, Employee Central , KBA , LOD-SF-EC , Employee Central , Problem