2278789 - Onbaording - No closure options available in current State of the case

SAP Knowledge Base Article - Public

2278789 - Onbaording - No closure options available in current State of the case

Symptom

When processing Everify, we tried to resolve the case. When we clicked on Request Closure option button, the following error message was displayed and there is no way to close the case.

"No closure option in the current state.."

Resolution

  1. Take the activity from the work queue. Try clicking the Request closure option. If the error message is displayed
  2. Click on the back button
  3. Review all the information
  4. Click next and see the result from DHS
  5. Click on the Resolve Case button in the bottom
  6. Now click on Request Closure Option
  7. You should be given the options
  8. If you still face the same issue, please open a support ticket for further investigation

Keywords

KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508