This document will help you if you are looking for answers on below questions or are looking for Official guides on SAP JAM:
Where can I find the Admin Guides for SAP JAM?
Where can I find the End user guides for SAP JAM?
You can find SAP JAM Admin Guides & User Guides at:
We recommend every administrator to periodically download the current version of above guides.
KBA , LOD-SF-JAM , SAP Jam , How To