2278724 - Facility information is not getting pulled in SystemEnrollmentNotification Template when sent via Send Notifications Tool

SAP Knowledge Base Article - Public

2278724 - Facility information is not getting pulled in SystemEnrollmentNotification Template when sent via Send Notifications Tool

Symptom

When we send adhoc Notification via Send Notifications Tools using the SystemEnrollmentNotification Template, Facility information is not getting pulled in the email sent to user.

Please note that issue only occurs when we provide only Facility info on the Offering but not Location info.

If we provide both Location and its associated Facility Value then Send Notifications Templates pulls both value in the email triggered to User.

Environment

Successfactors LMS

Learning Management System

Reproducing the Issue

Go to Admin Side of the LMS

1. Navigate to Users -> Tools -> Send Notifications -> Base Population On : Scheduled Offering.
2. Select the offering ID and user Id and then the SystemEnrollmentNotification Template.
3. Click on Send Notification.

Resolution

The "<&SEG-GRID> " Tag (Segment Grid Tag) used in SystemEnrollmentNotification Template gets the details associated with Scheduled Offering segment level and not from the offering level. This tag has been specifically designed to display the facility information from the Location which has been associated with the segment. So if you are not providing the Location and only adding the Facility then this tag will not be able to pick the Facility Information as its doesn’t have any Location associated with Segment.
 
In this case you can separately use another tag <&SEG-FACILITY> available for the template to show the information of the Segment. Otherwise, you should consider associating the Location which has the Facility information to the segment so that both of them can be displayed in the notification.

Keywords

SystemEnrollmentNotification Template Facility Information

Scheduled Offering  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions