SAP Knowledge Base Article - Public

2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generated.

Symptom

When user attempts to edit Thumbnail File image that is assocaited to an Item, a '404-Not Found' error is generated.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

1. Select an Item and open. Now click the Edit button to change the Thumbnail File for the Item

2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generat

2. When you select the Edit button the following error is generated

2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generat

Cause

The configuration settings for the item record and system configuration are incorrect and need to be updated.

Resolution

If the Item Thumbnail is a mandatory then ensure that this selected at System Admin > Configuration > Record Configuration > Select Item as record to configure > Record tab

2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generat

Now naviagate to the System Admin > Configuration > System Configuration > LMS_ADMIN

Search for the following text showItemThumbnailPhotosGlobally and update the value to true.

2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generat

Now naviagte back to the Item and proceed to edit the Thumbnail File. No error is now generated.

2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generat

Keywords

  • Thumbnail File
  • 404-Not Found
  • Item
, KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions