SAP Knowledge Base Article - Public

2277835 - Online items assigned to users are "Locked Out"

Symptom

On the user interface all the online courses/items are under the "Locked" status. This will not allow any user to launch the online courses.

Environment

SAP Successfactors Learning Management System (LMS)

Cause

The user's learning page displays "Locked" for the online items because the user does not have the access to the online items. This setting, to enable and disable the access to the items, can be found in the "Related" menu option from the user settings, in the LMS admin side.

Resolution

In the LMS admin side, click on:

  1. Users > Search for the desired user and access it >
  2. Related Menu > More > Online Status >
  3. Enable "User has access to the online items" > Apply Changes.

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Keywords

lock, locked out, item, unable, access, setting , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions