2277835 - Online ITEMS assigned to Users are "Locked Out" - Learning Management System

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2277835 - Online ITEMS assigned to Users are "Locked Out" - Learning Management System

Symptom

On the user Interface all the Online Courses/ITEMS are in "Locked" status. This will not allow any users to launch the Online Courses (Find attached screenshot)

 

Environment

Successfactors Learning

Learning Management System

Cause

The users learning page displays "Locked" for the ONLINE ITEMS because the user are not provided with the access to the online ITEMS, This setting to enable and disable the ITEMS will be in the "Related" menu option from "User Settings"  .

Resolution

Navigate to System admin > User  (Select the user for Whome the Online ITEMS Are Locked) > Related Menu > More > Online Status>  Please enable "User has access to the online Items" and apply changes

2017-12-13_15-34-45.png

 

 

Keywords

Online ITEM Lock user access courses Has access item online settings , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508