SAP Knowledge Base Article - Public

2277719 - Supervisor Receives Email for Expiration, even after setting unchecked at APM level

Symptom

Supervisor is receiving email for courses that are going to be due or Past Due

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

The setting indicated below in the screen shot is unchecked at the Learning Expiration APM.

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Even after this setting is unchecked, the supervisor is being sent an Email for Expiration for his sub ordinates that have courses coming due or that are past due.

The requirement is stop these emails to the supervisor.

 

Cause

The reason why the supervisors are still receiving the email for Expiration of courses that are coming due or Past Due for thier subordinates is because, even though the setting has been unchecked recently at the APM level for the supervisors not to receive the email, it was checked earlier and hence courses that were created in the system when this setting was checked inherited these settings from the APM level and hence this option still remains checked under the course level (Related->More option - >Notifications tab)

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The course level settings will always override the APM level settings.

Therefore the supervisors will continue to receive these emails until this option is unchecked from the specific course level for courses that are going to to be Past due.

Now that the APM level settings are unchecked, going forward for the courses that are newly created in the system, this setting will be automatically unchecked for the supervisor at the course level for the newly created courses as they will inherit this default setting from the APM.

Resolution

The simple resolution to this will be to uncheck the option to send expiration emails to supervisor at the course level as highlighted in the screen shot above.

 

**UPDATE: Beginning 1708, you have the option on the APM Level to propagate the changes to all active items. This way, you won't have to go through each item to do the changes 1 by 1. You can just click on the "Propagate settings to all active items" button as shown on the screenshot below:

Propagate.png

Keywords

Expiration Notification for supervisors, Learning Expiration APM, LMS, Notification, Supervisor Notification, turn off, turn-off , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508