SAP Knowledge Base Article - Public

2277675 - Multi Panel data not appearing on PDF form - ONB

Symptom

  • The data from Multi panel is not captured in the PDF.
  • The PDF when generated during the New Employee Signature step is blank with no information captured.

 

Environment

  • Onboarding application, across Datacenters.

 

Reproducing the Issue

  1. Start an Onboarding process and completes PHV and NES.
  2. During the NES candidate signature page, you will see the PDF being generated with no information captured.

 

 

Cause

  • This is strictly a configuration issue and needs to be worked upon.

 

Resolution

  • Make sure to check the PDF in PDF editor and confirm that the fields are mapped correctly and properties are defined.
  • In Data dictionary, the multi panel keys must be created with suffix. Ex: firstName_1, FirstName_2, FirstName_3 so on
  • These data keys must have "repeating fields" option checked.
  • Make sure to make these keys to the PDF once uploaded in Settings - PDF forms.
  • If these recommendations are followed the PDF while generated will have data captured in it.

Keywords

multi panel, PDF, data not captured.
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508