SAP Knowledge Base Article - Public

2277624 - Service Application Exception occurred while routing Offer Approval

Symptom

Getting FormRoutingException while sending offer for approval.

Environment

SuccessFactors BizX - Recruiting Management(RCM)

Reproducing the Issue

1. Create a new Offer Approval and send it for approver.

2. After clicking on next the FormRoutingException occurred.

ServiceApplication.png



Cause

1. This error usually occurs if the user who is added as approver does not have user login permission.
2. To grant user login permission navigate to:
    Manage Permission Role -> Select the desired Role -> Under User Permissions select General User Permission -> User Login

UserLogin.png

Resolution

Grant the User Login permission to approver and Offer Approval will be successfully routed without any issue.

Keywords

Offer Approval Error Exception Service Application Exception FormRoutingException , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions